About Us
DINE-AGLOW DIABLO™ Food Service Fuels is the inventor, manufacturer, designer and developer of the original table lighting oil lamp system with patented disposable fuel cartridges that have been a staple in the food service and hospitality industry since 1976. Today DINE-AGLOW DIABLO™ Food Service Fuels manufacturers a complete and comprehensive product line to rival the industry leader. Our chafing fuels offers a complete heating solution that is safer and more efficient method of heating chafing dishes and hot boxes. Diablo Chafing Fuels reach optimum temperature faster and maintain optimum temperature longer than our competitors’ products.
About Us and Our Company
Our modern manufacturing plant is located thirty miles West of Philadelphia in Phoenixville, PA. We have been in business for more than 50 years. Our plant in Phoenixville, Pennsylvania utilizes over 85,000 square feet and houses our advanced manufacturing equipment, warehouse and office space. In this space we manufacture, design, engineer and develop high volume products for the food service industry. We maintain stringent quality control procedures in every step of our manufacturing processes to ensure consistently superior products that always perform exactly how you expect them to. Every one of our products carries decades of manufacturing experience, knowledge and reliability as well as a guarantee to perform as advertised.
It’s Not About Us, It’s About You
At DINE-AGLOW DIABLO™ Food Service Fuels we pride ourselves on providing the best customer service experience as possible making it all about you and not about us. We are dedicated to not only producing the highest quality of products that are reliable and enhance the dining experience but also delivering those products in a white glove fashion. It starts with our Customer Service Representatives. We vow only to hire friendly, positive people that share our core values of integrity and exceptional workmanship. When you place an order with us you can expect that we will approach it with the highest care and importance from start to finish. Our Customer Service Representatives can even anticipate your needs and exceed your expectations and make sure you get the treatment that you deserve. Stock inventory is a must. We ship from stock. When you commit to Dine-Aglow Diablo Food Service Fuels, your next order is on the shelf. Since 2015, DADFuels has averaged a 98.6% fill rate. Based on your projections, we have your next order waiting for your release.
Our shipping department is highly experienced in shipping and receiving. We pack our skids with the care and forethought needed to arrive in saleable condition to your customer.
We contract with only professional national and regional FTL and LTL freight carriers to delivery your order in a safe and expedient manner. If needed additional delivery services are available such as sort and segregate, lift gate delivery, residential delivery and others. Again it’s about you, the customer.
It’s never about us, it’s always about you, the customer. We value the voices of our customers and always enjoy hearing from them. Our customers’ comments and opinions give us insight as to how we can continue to improve our products and services. We make sure our customers’ needs and wants are at the front of all of our decisions.
The results of all this… we are proud to say that we have the highest customer satisfaction rating in the industry and continue to seek improving.